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COVID-19 RETURN AND CONSIGNMENT POLICIES

HELLO MICHAEL'S LADIES!

First and foremost, I hope that you and your loved ones are healthy and safe during this crazy unusual time.  We miss seeing you in our home away from home on Madison Avenue.  These are challenging times for everyone.  We can’t wait to welcome you back to 1125 Madison, we’re just not entirely sure when we will be allowed to do that.  

In the meantime, we have made the decision to expand our online store.  If customers can’t come to us then we will go to them…virtually. In an effort to better serve our amazing community of friends and customers alike, we have some new Covid policies to announce:

RETURN POLICY DURING COVID

We miss you during this time and know that it is important to see and try on the items that you find with us. Therefore, during this time that we are closed, we are offering returns on all items. If you find that you do not love the item once you get it, or that it just doesn't fit quite the way you had hoped, just contact us and we'll send you an invoice for you to pay for a USPS or UPS label to send the item(s) back to us. You will need to contact us within 48 hours of receiving your item and you will need to have it in the mail to us within 7 days of receiving the item for us to initiate the return. Please email info@michaelsconsignment.com if you need to initiate a return. Please include the order number and the words RETURN REQUEST in the subject so we are better able to help you. Someone will be in touch with you within 24 hours of sending the email.

CONTACTLESS CONSIGNMENT 

Effective immediately, we are once again accepting consignment for on-line sale. For those of you who live in Manhattan or Westchester you have two options; we will gladly arrange a contactless pickup at your apartment/home or provide you with a prepaid USPS label to ship to us.  For those of you who live outside of those areas we will forward a prepaid USPS label.  Please email us at manager@michaelsconsignment.com and one of us will be in touch to make the necessary arrangements.  Please include your name, email and current address, as well as a list of items you would like to consign so we can manage the logistics accordingly. 

ZOOM CLOSET CLEANSE CONSULTATION

We are offering virtual zoom consults Monday thru Friday by appointment. If you have any questions regarding any of your items that you'd like to consign….we will happily assist you by zoom appointment.  

10% MORE EARNED ON CONSIGNMENT WHEN YOU SHOP WITH US

Just a reminder, that when your items sell you have the option to apply the proceeds, plus 10%, towards a purchase of your own on our site. 

THANK YOU!!!

We are so very grateful for all of your support over the years, we truly appreciate your trust and friendship and look forward to hearing from you soon.

XOXOX

Laura, Tammy and the entire Michael's Team

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